UAT US is unavailable

Summary:

On 11th Sep 2023, Internal monitoring and alerting detected an issue with accessing the Aera application in the UATUS environment. Users experienced disruptions when attempting to access applications in this environment. This issue resulted from resource contention within one of the backend services, causing it to become unresponsive and unable to process user requests. In response, our team promptly initiated a restart of the affected service to alleviate contention and restore normal services.

Customer Impact:

This issue prevented users from accessing the UATUS environment, leading to disruption in their workflow.

Root Cause:

This issue stemmed from resource contention within one of the backend services, resulting in it becoming unresponsive and unable to process user requests.

Remediations:

Our team executed a restart of the backend service to swiftly restore normal functionality. This allowed users to access the environment without further disruptions.

Future Mitigating Actions:

Engineering have identified enhancements to prevent future occurrences of this issue. These product enhancements are targeted for an upcoming release.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at support@aeratechnology.com

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.