UATIRL - Cortex is unavailable

Summary:

On 14th Mar we experienced an issue with Cortex services in the UATIRL01 environment. Our team promptly identified the issue as being related to recent changes made to our infrastructure that affected the Cortex services in UATIRL01. Our platform and infrastructure Engineering teams conducted a thorough investigation to understand the root cause and successfully identified the specific configuration changes that led to the issue. The teams updated the configuration settings to the correct values to resolve the issue and allow Cortex services to return to full functionality.

Customer Impact:

Users experienced Cortex services unavailability in UATIRL01

Root Cause:

This issue stemmed from configuration updates and led to the inaccessibility of Cortex features.

Remediations:

To resolve the issue, the teams have made the necessary adjustments to the infrastructure configuration.

Future Mitigating Actions:

Internal change management processes are under review and will be updated accordingly.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at support@aeratechnology.com

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the Cortex. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.