UATUS is unavailable

Summary:

On 23rd July 2024, an intermittent issue impacted the UATUS01 environment. This disruption resulted in service interruptions for our customers. A surge in system traffic overwhelmed the UATUS01 environment, leading to its temporary failure. Our Production Services and Site Reliability engineering teams identified and addressed the issue by implementing immediate configuration changes to stabilise the system. The UATUS01 environment returned to being stable and functioning as expected.

Customer Impact:

This issue resulted in service interruptions for our customers.

Root Cause:

A surge in system traffic overwhelmed the UATUS01 environment, leading to its
temporary failure. The traffic originated from an external source that had authorised access.

Remediations:

Our engineering teams identified and addressed the issue by implementing configuration changes to stabilise the system.

Future Mitigating Actions:

Determine and implement optimized traffic configuration
Enhance incident escalation procedures and SOPs for traffic based scenarios

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at support@aeratechnology.com

We are continuing to investigate the issues with the UATUS environment. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.