UATUS - Cortex services are unavailable

Summary:

On 20th September, we experienced an issue with Cortex services in the UATUS environment. Our team promptly initiated an investigation, considering various factors that could have contributed to the issue. We identified that a temporary glitch in service communication played a role. To resolve the issue, we restarted the affected services, which restored full functionality. We are continuing to monitor the situation to ensure ongoing stability and performance.

Customer Impact:
The issue caused a temporary disruption in Cortex services.

Root Cause:

Cortex functionality was disrupted in the UATUS environment due to a temporary glitch in service communication. This continues to be investigated by our engineering teams.

Remediations:

The issue was swiftly resolved by restarting the affected services, thereby fully restoring functionality

Future Mitigating Actions:

Monitoring and alerting systems are currently under review and enhancement to ensure a quicker response to any future issues.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at support@aeratechnology.com

We have identified the cause of the reported issues. Our engineers have restored the services. We will continue to monitor to ensure no additional issues arise and will send a further update to confirm resolution.

You should now be able to resume normal activities however if you continue to experience any problems please contact our support team support@aeratechnology.com

Thank you for your patience and understanding whilst our engineers restored service.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the Cortex services. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.