Aera Platform is unavailable

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2025-03-18 13:56 UTC · 1 hour, 14 minutes

Updates

Post-mortem

Summary:

On 18th March 2025, users reported being unable to access the Aera application in the UAT/PROD Environments. The Production Services and Site Reliability Engineering teams conducted an investigation and identified performance degradation affecting a single node within the cluster’s storage infrastructure, resulting in the service being unavailable. The team addressed the issue by rebooting the affected node, which successfully restored access.

Customer Impact:

Some users were unable to access the Aera application in UAT/PROD environments.

Root Cause:
The issue was caused by performance degradation affecting a single node within the cluster’s storage infrastructure.

Remediations:

The issue was resolved by restarting the affected node, which restored access to the Aera application.

Future Mitigating Actions:

Implement advanced monitoring and alerting strategies to swiftly identify and mitigate potential storage performance issues before they impact operations.

March 27, 2025 · 11:34 UTC

Resolved

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

March 18, 2025 · 15:10 UTC

Investigating

We are continuing to investigate the platform unavailability issues for a subset of our customers. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

March 18, 2025 · 14:15 UTC

Issue

This notice is to advise you that we are receiving reports of a subset of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

March 18, 2025 · 13:56 UTC

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