UATUS is unavailable

Summary:

On 2nd April 2025, the Aera Platform experienced a service disruption impacting the UATUS environment. Following an investigation by the Production Services and Site Reliability Engineering (SRE) teams, the issue was traced to a degradation within the infrastructure supporting core platform services. The affected components were replaced, and system performance was stabilised. As a result, the impacted environment has been successfully restored and is now operating as expected.

Customer Impact:

Some users experienced unavailability of services in the UATUS environment.

Root Cause:

The issue was caused by degradation within the infrastructure supporting core platform components.

Remediations:

The affected components were replaced, restoring normal platform functionality.

Future Mitigating Actions:

Enhanced monitoring and regular infrastructure reviews will be implemented to prevent recurrence.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the issues with platform availability. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.