PRODIRL - Performance degradation

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We have identified the cause of the reported issues. Our engineers have restored the service and platform performance has improved. We will continue to monitor to ensure no additional issues arise and will send a further update to confirm resolution.

You should now be able to resume normal activities however if you continue to experience any problems please contact our support team through the Aera Support Portal

Thank you for your patience and understanding whilst our engineers restored service.

We are continuing to work towards restoring performance for the platform. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

We are continuing to investigate the platform’s performance degradation issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us while we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.