PRODUS - Integrations are performing slowly

Summary:

On May 19 2025, a subset of customers experienced delays in integration processing within the East US2 production environment. The issue was traced to a disruption in critical storage services, which impacted the completion of integration tasks. After investigating, it was determined that one of the platform’s critical storage services was not functioning as expected. The issue was swiftly resolved, and normal processing was restored. Following this, integration tasks returned to normal, and all systems are now operating as expected.

Customer Impact:

Users experienced delays in integration processing within the East US2 production environment

Root Cause:

A disruption in critical storage services caused delays in integration task processing.

Remediations:

The issue was swiftly addressed, and the affected services were restored to full functionality, resolving the issue.

Future Mitigating Actions:

We are enhancing our monitoring capabilities to enable faster detection and response to potential issues.
We are continuing to invest in our infrastructure roadmap to strengthen platform stability, resilience, and long-term reliability.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Our engineers are continuing to investigate the root cause of the performance of the integrations. We understand the business impact this issue may have and are working to restore service as quickly as possible. Again, we thank you for your continued patience and understanding.

We are continuing to work towards restoring service for the performance of the integrations. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

We are continuing to investigate the issues with Integration delays. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports that a subset of our customers experiencing difficulties with the Integrations. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.