Aera Platform is unavailable

Summary:

On 11th July 2025, our internal monitoring tool detected an application availability issue affecting a subset of customers within the UAT North Europe environment. Our Platform Engineering and SRE teams immediately initiated an investigation and identified a system-level performance degradation as the root cause. To restore stability, the affected compute nodes were promptly replaced, and key configuration updates were applied. All services have since been fully restored and are operating as expected.

Customer Impact:

A subset of customers experienced a disruption in accessing the Aera application within the UAT North Europe environment.

Root Cause:

The issue was caused by performance limitations on certain infrastructure nodes, which required node replacement and configuration updates to restore service availability.

Remediations:

Our teams replaced the underperforming compute nodes and implemented configuration changes to prevent further service interruptions

Future Mitigating Actions:

We are enhancing our monitoring capabilities to enable faster detection and response to potential issues.
Our infrastructure roadmap continues to evolve with a focus on building long-term reliability and operational resilience.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to work towards restoring services for the platform availability. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

We are continuing to investigate the platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.