Aera Platform is unavailable

Summary:

On 18th July 2025, our internal monitoring tool detected an application availability issue affecting a subset of customers within the UAT-East US and CDEV-East US environments. The Site Reliability (SRE) and Production Services Engineering (PSE) teams investigated and identified an issue with one of the infrastructure nodes, which was affecting service stability.
To resolve the issue, the SRE team isolated the affected node from the cluster and redistributed workloads to healthy nodes. This action successfully restored full functionality across all impacted applications.

Customer Impact:

A subset of users within the UAT-EAST US and CDEV- East US environments experienced service disruption during the outage.

Root Cause:

A storage issue with an infrastructure node impacted service stability within the UAT-EAST US and CDEV- East US environments.

Remediations:

The SRE team isolated the affected infrastructure node and redistributed workloads to restore service stability.

Future Mitigating Actions:

Infrastructure monitoring has been enhanced to accelerate detection of similar occurrences. Node stability improvements are currently planned to prevent similar events in future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the platform unavilability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.