Platform unavailability

Summary:

On 24th July 2025, users in the UAT North Europe environment experienced unavailability of the Aera application. The issue was caused by a fault on one of the nodes in the underlying storage infrastructure, which impacted access to application data.The Site Reliability (SRE) team restored services by moving affected storage volumes to a healthy node. All impacted applications are now stable and fully operational.

Customer Impact:

Users experienced platform unavailability in the UAT North Europe environment.

Root Cause:

The issue was caused by a fault on a node in the underlying storage infrastructure.

Remediations:

The affected storage volumes were moved to a healthy node, restoring normal service.

Future Mitigating Actions:

We continue to enhance our monitoring and alerting systems to quickly detect and respond to any infrastructure issues.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that subset of our customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.