Platform is unavailable

Summary:

On 28 July 2025, the Aera Platform experienced an issue that impacted system performance and availability within the CDEV – East US environment. Following an investigation by our Production Services and Site Reliability Engineering teams, the root cause was identified as a misconfiguration affecting application startup. The team promptly corrected the settings, and the platform is now operating as expected. Preventive measures have been implemented to avoid a recurrence.

Customer Impact:

A subset of customers in the CDEV – East US environment experienced issues accessing the Aera application, resulting in limited availability and delays to business operations.

Root Cause:

A misconfiguration in the system settings led to the issue.

Remediations:

The team implemented corrective updates to restore normal service.

Future Mitigating Actions:

We have strengthened configuration checks and enhanced update procedures to prevent similar issues in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.