Integration Delays

Summary:

On 29th July 2025, a subset of customers experienced slowness in integrations within the PRODUCTION - North Europe environment. After investigation, we identified that the issue was related to a disruption in a component of our infrastructure. Specifically, a known issue within the storage layer, combined with a suboptimal configuration in the event streaming service, led to the slowness. To resolve the issue, our Site Reliability Engineering (SRE) team refreshed and reset the affected systems. Normal service has now been restored, and everything is functioning as expected.

Customer Impact:

A subset of customers experienced delays in integrations, resulting in slower processing times.

Root Cause:

The issue was caused by a disruption in the storage layer, which, when combined with a suboptimal configuration in the event streaming service, impacted integrations and slowed down data processing.

Remediations:

The affected systems were refreshed and reset by the SRE team, which restored normal service and resolved the integration delays.

Future Mitigating Actions:

We will implement proactive system updates and enhance monitoring to prevent similar issues in the future.
Additionally, we are planning a proactive refresh of some long-running components within the environment to prevent similar issues from occurring in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to work towards restoring service for the integration issues. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

We are continuing to investigate the integration issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the Integrations. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.