Integration Delays

Summary:

On 4th August 2025, a subset of customers experienced slowness in integrations within the PRODUCTION–East US2 environment. This issue was a continuation of the previously reported issue, traced to a disruption in a core platform service that prevented certain data flows from completing successfully. Our Site Reliability Engineering (SRE) team restarted the affected service, restoring normal operations. All systems have remained stable since the fix was applied.

Customer Impact:

A subset of customers experienced delays in integration processing within the Production East US2 environment.

Root Cause:

A disruption in a core platform service, which prevented certain data flows from completing successfully.

Remediations:

The affected service was restarted to restore normal integration performance.

Future Mitigating Actions:

Extended monitoring periods will be added to our incident management flows to ensure service stability and prevent similar issues in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

This notice is to advise you that we are receiving reports that subset of our customers are experiencing delays with the integrations. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.