Platform is unavailable

Summary:

On 13 Aug 2025, a subset of customers experienced temporary unavailability of the CDEV EASTUS environment. The issue was caused by a disruption affecting application routing and service availability. The Site Reliability Engineering (SRE) team performed a service reset and checks of system components, after which normal access to the environments was restored.

Customer Impact:

A subset of customers experienced temporary unavailability of the CDEV EASTUS environment.

Root Cause:

The issue was caused by a configuration affecting application routing and service availability, which resulted in certain system components not operating as expected.

Remediations:

The SRE team reset the affected services and restored normal system operations.

Future Mitigating Actions:

Engineering is evaluating a fix and long-term improvements to prevent similar disruptions and ensure more reliable service availability in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.