Platform Unavailable

Summary:

On 18 September 2025, our monitoring detected a disruption in platform availability across multiple environments. The engineering and operations teams investigated and identified that a background process was impacted due to an unavailable third-party system component. A fix was deployed, and services are now fully restored.

Customer Impact:

Customers experienced interruptions while accessing the platform.

Root Cause:

A background process encountered a disruption caused by an unavailable third-party system component.

Remediations:

The engineering team deployed a fix, and all platform services have been restored.

Future Mitigating Actions:

Improvements are being implemented to prevent similar disruptions and enhance platform reliability.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Our engineers are actively restoring the services for all reported environments. We understand the business impact this issue may have and are working to restore service as quickly as possible. We are continuing to restore all Europe environments. Again, we thank you for your continued patience and understanding.

Our engineers are actively restoring the services for all reported environments. We understand the business impact this issue may have and are working to restore service as quickly as possible. We are continuing to restore all Europe environments. Again, we thank you for your continued patience and understanding.

We are continuing to work towards restoring service for the reported issues. Our engineers have identified the root cause and in the process of applying the fix. We will continue to keep you informed as we make progress. We appreciate your continued patience whilst we work towards resolution.

We are continuing to investigate the platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.