UAT US Aera Platform is unavailable

Summary:

On 7th December 2025, Aera’s monitoring tool detected service availability issues affecting customers in the UAT – EASTUS environment. Our Production Services (PSE) and Site Reliability Engineering (SRE) teams investigated and identified that part of the platform’s underlying infrastructure was not operating as expected, which prevented services from starting normally. The affected component was replaced, after which services recovered fully and the platform returned to normal operation.

Customer Impact:

Customers using the UAT - EASTUS environment were unable to access the platform during the incident.

Root Cause:

The disruption occurred due to an issue within an infrastructure component that became unresponsive and was unable to support the services running on it. This resulted in an interruption to platform availability. Once the component was replaced, services resumed normal functioning.

Remediations:

The unresponsive infrastructure component was removed from service and replaced. Following this, services restarted successfully and full platform availability was restored.

Future Mitigating Actions:

We have identified improvements to our monitoring and alerting that will enable earlier detection and mitigation of similar issues.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.