Investigating

Major incident UAT - East US Platform Access Analytics Cognitive Workbench Cortex Data Workbench Discovery Skills & Integrations Other Features CDEV - East US Platform Access Analytics Cognitive Workbench Cortex Data Workbench Discovery Skills & Integrations Other Features

2026-01-12 16:16 UTC · 1 hour, 14 minutes

Updates

Resolved

We have confirmed internally and with our customers that the Aera platform is now fully restored for both EastUS CDEV and UAT environments.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

January 12, 2026 · 17:30 UTC

Investigating

We are continuing to investigate the platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

January 12, 2026 · 16:38 UTC

Investigating

We are continuing to investigate the platform unavailability issues for East US - CDEV & UAT environments. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

January 12, 2026 · 16:16 UTC

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