Platform Unavailable

Summary:

On 27 January 2026, Aera detected a platform availability issue affecting multiple East US CDEV (non-production) environments through automated monitoring. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams initiated an immediate investigation. The issue was identified as an instability within the underlying infrastructure impacting a subset of platform services. Corrective actions were taken to stabilise the environment, after which services were restored. Validation checks confirmed that all affected environments were fully operational.

Customer Impact:

During the outage window, users experienced unavailability when accessing the affected East US CDEV environments.

Root Cause:

The issue was caused by an instability within the underlying infrastructure supporting platform services, which resulted in service unavailability in the East US CDEV environment.

Remediations:

Aera’s engineering teams investigated the infrastructure instability and implemented corrective actions to stabilise the affected platform services. Following stabilisation, services were restored across all impacted East US CDEV environments. Validation and monitoring checks were completed to confirm full platform recovery and normal operation.

Future Mitigating Actions:

We are strengthening platform monitoring and alerting to proactively detect similar conditions earlier and enable quicker mitigation.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the Platform availability issues with CDEV East US Region. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.