Notebook services are unavailable

We have confirmed internally and with our customers that the Notebook services are now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the Notebook services issues. Our engineers are actively working with our vendor to restore the services as quickly as possible. Thank you for bearing with us whilst we work through these issues.

We are continuing to investigate the Notebook services issues. Our engineers are actively working with our vendor to restore the services as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the Notebook services. The issue is caused due to an active global outage with one of our vendor . We are actively working with our vendor and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.