Platform Unavailable

Summary:

On 6th Feb 2026, Aera detected a platform availability issue affecting multiple non-production environments through automated monitoring. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation. The issue was traced to instability impacting a subset of platform services, which resulted in service unavailability. Corrective actions were taken to stabilise the environment, after which services were restored. Validation checks confirmed that all affected environments were fully operational.

Customer Impact:

During the outage window, users experienced unavailability when accessing the affected non-production environments

Root Cause:

The issue was caused by instability within the underlying infrastructure supporting platform services, which led to degraded service behaviour and unavailability across affected non-production environments.

Remediations:

Aera’s engineering teams promptly investigated the infrastructure instability and took corrective actions to stabilise the affected platform services. Once stability was restored, services were recovered across all impacted non-production environments. Validation and monitoring checks were completed to confirm that the platform was fully operational and functioning as expected.

Future Mitigating Actions:

We are strengthening platform monitoring and alerting to proactively detect early signs of similar conditions and enable faster mitigation in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the platform unavailable issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports that subset of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.