Platform Unavailable

Summary:

On 10th Feb 2026,automated monitoring detected a temporary availability disruption affecting multiple East US non-production environments. Aera’s Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation.
The issue was traced to a temporary infrastructure condition impacting a limited number of core service nodes, which resulted in degraded platform behaviour and short-term service unavailability. Corrective measures were implemented to stabilise the environment, after which services were restored. Post-restoration validation confirmed that all affected non-production environments were operating normally.

Customer Impact:

During the impact window, users experienced unavailability when accessing the affected non-production environments.

Root Cause:

The disruption was caused by an instability within the infrastructure layer supporting platform services. This condition affected core service nodes and led to unavailability across the impacted non-production environments.

Remediations:

Aera’s engineering teams conducted a detailed assessment of the affected infrastructure components and implemented corrective measures to restore stability. Following these actions, platform services across the impacted non-production environments were successfully recovered. Comprehensive validation and monitoring checks were performed to confirm the environment had returned to a healthy operational state.

Future Mitigating Actions:

We continue to enhance platform monitoring and alerting mechanisms to improve early detection of similar infrastructure conditions.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to work towards restoring service for the platform. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

We are continuing to investigate the platform issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports that subset of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.