Platform Unavailable

Summary:

On 13th February 2026, automated monitoring identified a platform availability disruption impacting several non-production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams promptly began investigating the matter.
The disruption was linked to instability affecting a subset of core platform services, which led to service unavailability. Stabilisation measures were implemented to restore normal operations. Subsequent validation confirmed that all impacted environments were operating as expected.

Customer Impact:

During the incident window, users were unable to access the affected non-production environments.

Root Cause:

The disruption was attributed to instability within the underlying infrastructure supporting key platform services. This resulted in degraded performance and unavailability across the impacted non-production environments.

Remediations:

Engineering teams conducted a thorough review of the affected infrastructure and implemented corrective measures to restore service stability. Following these actions, platform services were successfully recovered across all impacted non-production environments. Monitoring and validation checks were completed to ensure the environments were fully operational.

Future Mitigating Actions:

We are enhancing monitoring and alerting capabilities to enable earlier detection of similar conditions and to support faster response and resolution in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.