Platform Unavailable

Summary:

On 3rd Mar 2026, Aera’s Automated monitoring detected a platform availability issue affecting several East US non-production environments. Following the alert, Aera’s Production Services Engineering (PSE) team and Site Reliability Engineering (SRE) initiated an investigation. The issue was associated with a temporary infrastructure condition impacting a subset of platform services, which resulted in service unavailability. Corrective actions were implemented to stabilise the environment, after which services were restored. Validation checks confirmed that all affected environments were operating normally.

Customer Impact:

During the outage window, users experienced unavailability while accessing the affected non-production environments.

Root Cause:

The disruption was caused by an infrastructure stability condition impacting the underlying platform services supporting the affected environments, which resulted in disrupted service behaviour.

Remediations:

Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once stability was restored, services recovered across the impacted environments. Post-remediation validation and monitoring checks confirmed that the platform was functioning as expected.

Future Mitigating Actions:

We are continuing to enhance platform monitoring and alerting capabilities to proactively identify similar conditions earlier and enable faster mitigation in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

We are continuing to investigate the Platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.