Platform Unavailable

Summary:

On 8th March 2026, Aera’s monitoring systems detected a platform availability issue affecting multiple non-production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation. The issue was traced to a stability condition impacting a subset of platform service nodes, which resulted in temporary service degradation. Corrective actions were implemented to stabilize the environment, after which services were restored. Post-resolution validation checks confirmed that all affected environments were operating normally.

Customer Impact:

During the impact window, users experienced temporary unavailability while interacting with the affected non-production environments.

Root Cause:

The issue was caused by a resource pressure condition affecting a limited number of underlying platform service nodes. This condition impacted the stability of certain platform components and resulted in degraded service behaviour across the affected environments.

Remediations:

Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once the environment stabilised, services across all impacted tenants were restored. The team also completed validation and sanity checks to confirm that all environments were functioning as expected.

Future Mitigating Actions:

Aera continues to strengthen platform monitoring and operational response mechanisms to enable earlier detection of similar infrastructure conditions and support faster remediation in the future.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.