Notebook and Remote Function Start Failures

Summary:

On 24 April 2026, Aera detected a platform availability issue affecting multiple environments through automated monitoring. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams initiated an immediate investigation. The issue was identified as an instability within the underlying infrastructure layer associated with a third-party cloud provider, impacting a subset of platform services. Corrective actions were taken by our provider to stabilise the environment, following which services were restored. Validation checks confirmed that all affected environments are fully operational.

Customer Impact:

Customers experienced issues with Notebooks, Remote Functions, and integrations.

Root Cause:

The issue was caused by an instability within the infrastructure layer managed by a third-party cloud provider, which impacted resource provisioning and connectivity across affected environments, leading to intermittent service disruptions.

Remediations:

The issue was mitigated through corrective actions taken by the cloud provider to restore stability within the affected infrastructure components. As a result, services were progressively restored across impacted environments, followed by internal validation to ensure full recovery. The platform was subsequently confirmed to be fully operational.

Future Mitigating Actions:

We will continue to work closely with our cloud provider to stay aligned on incident learnings and preventive measures.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are currently working with our cloud provider to compile a comprehensive root cause analysis, which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

As per the latest update from the cloud provider issue has been mitigated. We will continue to monitor to ensure no additional issues arise and will send a further update to confirm resolution.

You should now be able to resume normal activities however if you continue to experience any problems please contact our support team through the Aera Support Portal

Thank you for your patience while our team monitored the recovery and ensured service stability.

Aera users may see issues with starting RF’s, Notebooks, and potentially dedupe jobs in integrations due to an issue that our Cloud Hosting provider is having. We are actively monitoring the situation and will provide updates as they are available.

Our apologies for the inconvenience this may be causing and we appreciate your patience.