CDEV East US - Performance degradation

Summary:

On 5th May, Aera identified a platform availability issue impacting multiple East US CDEV (non-production) environments through automated monitoring. The Production Services Engineering (PSE) team promptly initiated an investigation. The issue was traced to instability within underlying platform services caused by resource constraints, which affected a subset of services. Remedial actions were undertaken to stabilise the environment, following which services were successfully restored. Subsequent validation checks confirmed that all impacted environments are now fully operational.

Customer Impact:

During the outage, users experienced intermittent unavailability while accessing the affected East US CDEV environments

Root Cause:

The issue was attributed to resource constraints within the underlying platform services, which led to service instability and resulted in temporary unavailability across the impacted environments.

Remediations:

Aera’s engineering teams investigated the service instability and applied corrective measures to stabilise the affected components. Once stability was achieved, services were restored across all impacted East US CDEV environments. Validation and monitoring checks were carried out to ensure full recovery and normal platform operations.

Future Mitigating Actions:

We are enhancing monitoring and alerting capabilities to identify similar conditions at an earlier stage and enable quicker remediation.

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.