Platform Unavailable

Major incident PRODUCTION - East US Platform Access Analytics Cognitive Workbench Cortex Data Workbench Discovery Skills & Integrations Other Features PRODUCTION - North Europe Platform Access Analytics Cognitive Workbench Cortex Data Workbench Discovery Skills & Integrations Other Features UAT - East US Platform Access Analytics Cognitive Workbench Cortex Data Workbench Discovery Skills & Integrations Other Features UAT - North Europe Platform Access Analytics Cognitive Workbench Cortex Data Workbench Discovery Skills & Integrations Other Features

2026-08-02 09:00 UTC · 5 hours, 8 minutes

Updates

Resolved

We have confirmed internally and with our customers that the Aera platform is now fully restored.

We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly.

If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

August 2, 2026 · 14:06 UTC

Investigating

We are continuing to work towards restoring impacted services. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

August 2, 2026 · 11:36 UTC

Issue

This notice is to advise you that post infrastructure maintenance a subset of customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

August 2, 2026 · 09:58 UTC

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