New Aera Support Portal

We are transitioning to a new ticketing system powered by Atlassian Jira. Starting 1st of October, we will no longer accept support requests via email. To continue receiving support, please ensure you are registered on the Jira portal system, link here
Here are some articles that will help you on how to sign up and log tickets:

1. How to sign up for Jira Support
2. How to log a support request
3. How to view and manage your requests