On January 18th 2025, Aera will be migrating ingress services to a new provider with Static IPv4 and IPv6 support, this change will impact access to the Aera platform, Aera SFTP services, and Aera Integration services.

All customers will need to review and make the necessary changes to their DNS and IP allow listing, please refer here for details.

An additional update will be posted when the legacy addresses should be removed from firewall rules.

Full service has been restored to the Aera Support Portal. We thank you for your patience and apologise for any inconvenience caused.

We are transitioning to a new ticketing system powered by Atlassian Jira. Starting 1st of October, we will no longer accept support requests via email. To continue receiving support, please ensure you are registered on the Jira portal system, link here
Here are some articles that will help you on how to sign up and log tickets:

1. How to sign up for Jira Support
2. How to log a support request
3. How to view and manage your requests

We are in the process of transitioning to a new ticketing system supported by Atlassian Jira. Soon, support requests via email will no longer be accepted. Further updates and instructions will be shared soon.

In the meantime, please continue to reach out to support@aeratechnology.com for assistance.
We appreciate your patience and cooperation during this transition!

Crowdstrike issues have hit systems worldwide today. The Aera platform is not impacted by this situation, and all systems are operational. We are actively monitoring the situation . If you are experiencing any issues with integration or access, please contact us at support@aeratechnology.com.

Creating support tickets via our support portal is temporarily unavailable.

Please reach out to support@aeratechnology.com for assistance. We’re working on it and will update you once it’s resolved. Apologies for the inconvenience.